Experienced technicians are scarce
Know-how sits with a few people. New hires take a long time before they can handle jobs on their own.
Field service & maintenance
Your best technician. At every site.
Customers or technicians on site capture the equipment with a smartphone. Your experts assess it in the 3D model, place instructions exactly where they belong, and the service report writes itself along the way.
Where it hurts today
Video calls are exhausting
Hour-long live calls with shaky footage wear everyone out, and afterwards nothing is documented.
Reports take time
Service reports and work logs are often written after the job. Sometimes that takes a whole day.
One on-site inspection saved per year is worth roughly CHF 20,000 to 50,000 per service technician.
How it works with INSINIK
Capture. Coordinate. Guide.
- 1
Capture the equipment
The customer or technician films the equipment with a smartphone. That becomes a spatial 3D model.
- 2
Assess remotely
The expert sees the situation in 3D and marks findings directly on the component.
- 3
Guide on site
Instructions appear in AR exactly where the work happens, step by step.
- 4
Report included
Findings, photos and completed steps flow straight into the service report.
Use cases
- Recurring maintenance at customer sites
- Commissioning and acceptance
- Remote support instead of a site visit
- Service reports and work logs
- Senior technicians’ know-how for new hires
Who it is for
Head of ServiceHead of Customer ServiceField Service ManagementInternal helpdesk
Pilot
A pilot in your industry
Clearly scoped, 4 to 6 weeks, with KPIs we define together such as second visits, trips, expert hours and follow-up questions.
Typical scope
One machine family, one service process, a few technicians.
4–6weeks
Second visitsTripsExpert hoursFollow-up questions
